Privacy Policy
Last updated: May 31, 2026
This Privacy Policy explains how One Call Junk Removal ("One Call," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website at onecalljunkremovalct.com (the "Site"), request a quote, or use our junk removal services (collectively, the "Services"). By using the Site or Services, you agree to the practices described in this policy.
Quick summary: We only collect the information needed to give you a quote and provide junk removal service. We don't sell your personal information. If you give us your phone number, we may call or text you about your request — and you can opt out at any time by replying STOP.
1. Who We Are & How to Contact Us
One Call Junk Removal is a junk removal and cleanout company serving Fairfield County, Connecticut. If you have any questions about this policy or your information, contact us:
2. Information We Collect
Information you give us
When you request a quote, contact us, or book a job, we may collect:
- Your name;
- Phone number;
- Email address;
- Service address, town, or ZIP code;
- Details about the job (what you need removed, photos you choose to send, preferred dates); and
- Any other information you choose to include in a message to us.
Information collected automatically
When you visit the Site, we and our service providers may automatically collect limited technical information such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. This is collected through cookies and similar technologies (see Section 5).
3. How We Use Your Information
We use the information we collect to:
- Prepare and send you a quote;
- Contact you about your request by phone, text, or email;
- Schedule, perform, and follow up on your junk removal service;
- Process payments and keep records of work performed;
- Send you service updates and, where permitted, occasional offers or review requests;
- Operate, maintain, and improve the Site and our Services;
- Measure the performance of our advertising; and
- Comply with the law and protect our rights.
4. Text Messaging (SMS) & Calls
If you provide your phone number and consent (for example, by checking the consent box on our quote form or by texting us first), One Call Junk Removal may send you text messages and place calls related to your quote, appointment, and service — and, where permitted, review requests and occasional offers.
- Message frequency varies based on your interaction with us.
- Text messages may be sent for purposes including quote delivery, appointment reminders, service follow-ups, and occasional offers or review requests.
- Message and data rates may apply.
- You can opt out of text messages at any time by replying STOP. You may receive a final confirmation message.
- We honor STOP requests promptly and keep a record of opt-outs so we do not message you again.
- Reply HELP for help, or contact us at 203-290-8222.
- Consent to receive text messages is not a condition of purchasing any service.
- Mobile opt-in information and consent are never shared with third parties for their own marketing purposes.
5. Cookies & Tracking Technologies
The Site uses cookies and similar technologies to make the Site work, remember your preferences, understand how visitors use the Site, and measure advertising performance. You can control or disable cookies through your browser settings; however, some parts of the Site may not function properly without them.
6. Advertising & Google Services
We advertise our Services online, including through Google. We may use Google products and services — such as Google Ads, the Google Ads API, Google Business Profile, and Google Analytics — to run and measure our advertising and to manage our own advertising accounts.
- Google may use cookies and device identifiers to show and measure ads based on a user's prior visits to our Site or other sites.
- One Call Junk Removal's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google API data for any purpose other than operating and improving our own advertising accounts and services as permitted by those policies.
- You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites.
- You can manage your Google ad personalization settings at adssettings.google.com.
7. How We Share Information
We do not sell your personal information. We share information only as needed to run our business:
- Service providers who help us operate — for example, our website host, scheduling and customer-management tools, communication/SMS providers, and payment processors — who are permitted to use your information only to provide services to us.
- Legal and safety reasons — when required by law, to enforce our agreements, or to protect the rights, property, or safety of One Call, our customers, or others.
- Business transfers — in connection with a merger, sale, or transfer of our business assets.
8. Data Retention
We keep your information for as long as needed to provide our Services, maintain business and tax records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
9. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and limit access to those who need it.
10. Your Choices & Rights
- Text messages: reply STOP to opt out at any time.
- Email: use the unsubscribe link or contact us to opt out of promotional email.
- Access & deletion: you may request a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us at the phone or email above. We will respond as required by applicable law.
- Cookies: adjust your browser settings to limit cookies.
Depending on where you live, you may have additional rights under applicable state privacy laws, including the Connecticut Data Privacy Act. To exercise any rights, contact us at info@onecalljunkremovalct.com. We will not discriminate against you for exercising your rights.
11. Third-Party Links
The Site may link to third-party websites (for example, our Google review page). We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
12. Children's Privacy
Our Site and Services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page. Your continued use of the Site or Services after changes take effect means you accept the updated policy.
14. Contact Us
Questions about this Privacy Policy or your information? Reach us at:
